A Customer Portal Solution for Utilities
AquaHawk Alerting™ is an affordable Web-based, customer portal solution that helps water, electric, and gas utilities improve customer service and build stronger client relationships. By presenting useful data and actionable information, providers can reduce routine support calls, easily resolve high bill complaints, and give customers more control over how they use utilities.
I am so excited! This program is amazing. Rainfall data, usage spikes, leak detection. There's no end to its usefulness in my work.
Pagosa Area Water & Sanitation District - Customer
Ms. Cynda Green sent a letter to the editors of The Pagosa Springs Sun and the Pagosa Daily Post sharing her recent experience with AquaHawk Alerting, and encouraging other water utility customers to ...
AquaHawk Featured in Water Efficiency Magazine – Eight Practices for Implementing a Water Utility Customer Portal
AmCoBi recently contributed an article to Water Efficiency Magazine describing eight best practices for water utilities implementing a customer portal solution. These practices include: planning your ...
Channel 5 KPIX in San Francisco recently featured a news story about Dublin San Ramon Services District (DSRSD) and their use of AquaHawk Alerting. AquaHawk integrates with the Sensus FlexNet smart wa...
Service Connections: 19,000 | Meter Reading System: Sensus FlexNet™ AMI | Population: 42,000Oro Valley Water Utility is using the AquaHawk Alerting application to help customers improve water efficien...
What is the essence of effective customer engagement for utilities? Caroline Winn, Vice President of Customer Services and Chief Customer Privacy Officer at San Diego Gas & Electric (SDG&E) su...
A Quality Model for Evaluating Customer Portal Solutions A municipal water utility providing services to 5,500 endpoints had just finished upgrading meters and installing a wireless meter reading net...