The AquaHawk Blog

A blog about customer portal solutions for utilities.

Article - How to Make a Business Case for Investing in a Utility Customer Portal

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9 Ideas for Utility Billing and Customer Service Managers


 How to Make Business Case for Investing in a Utility Customer Portal (PDF) Introduction

Public trust in your utility happens when the service community believes that its interests are aligned with the interests of your organization. In order to earn and reinforce this trust, utilities have to continually demonstrate that serving customers is a commitment woven in to everything they do.

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AquaHawk Featured in Water Efficiency Magazine – Eight Practices for Implementing a Water Utility Customer Portal

Article WaterEfficiency

AmCoBi recently contributed an article to Water Efficiency Magazine describing eight best practices for water utilities implementing a customer portal solution. These practices include: planning your portal project, presenting actionable information…not just data, communicating proactively, and more.

Read the full article here.

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8 Steps for Evaluating Customer Portal Solutions for Water Utilities

A Quality Model for Evaluating Customer Portal Solutions

Article Evaluate Customer Portal SolutionsA municipal water utility providing services to 5,500 endpoints had just finished upgrading meters and installing a wireless meter reading network. The choice to implement a fixed base meter reading system–commonly referred to as an AMI or Advanced Metering Infrastructure system–would virtually eliminate drive-by and manual reads, and allow the utility to collect daily usage data, remotely.

At nearly $1.4 million, the price tag had been a tough sell to the city council. But council members had agreed to the project knowing the utility would reap improvements in operational efficiency, and create long-term cost savings. They were also sold on the leak detection capabilities of the new system.

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AmCoBi Featured in WaterWorld Magazine – Poor Man’s Fixed Network

WaterWorld Cover2No longer able to afford the payments on their beautiful $700,000 Colorado mountain home, a couple packed up their belongings, discontinued the electric and gas service, and left the neighborhood after the bank foreclosed. Shortly after, a cold front lasting several days hit the community. Freezing temperatures were followed by seasonal highs and then more cold weather.

This graph shows usage data for a single account that was flagged as having a leak. The leak went uncorrected for several days.

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