The AquaHawk Blog

A blog about customer portal solutions for utilities.

AquaHawk Helps City of Woodland Water Customers Understand Their Consumption

 

CityofWoodland BlogThe City of Woodland has released an easy-to-use online tool to help people and business owners better understand and manage their water use at a time when summer temperatures are rising.

This free service, AquaHawk Alerting, allows Woodland water customers to view their hourly water use, receive alerts when there is abnormal use on their account, and more, according to Jordan Power, city water conservation coordinator.

Read the full article here.

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Video - Utility Portal Demonstration

​To see a full online Web demonstration, contact us .
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Video - Customer Portal Demonstration

​To see a full online Web demonstration, contact us .
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AquaHawk Featured in Water Efficiency Weekly Blog

Water Efficiency WeeklyNancyGrossKanye and the Dry, Dry West

Today I am turning my blog over to Todd Brehe, a product manager for AquaHawk alerting, who looks at certain kinds of California drought stories that show up in the mainstream media to see if they are presenting the problem in a meaningful light. Are multimillionaires who continue to water giant green lawns the gangstas here? What are the options for managing any property, whether those of the rich, famous, and paparazzi-hounded, or the average homeowner? Check out this comprehensive discussion, and I invite you, as always, to join the discourse by adding your comments at the end of his contribution.

Article Link...

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AquaHawk Helps Utilities Manage Conservation Standards and Water Restrictions

Water restrictions
User entered meter read
Water restriction violators report

AquaHawk Alerting includes several capabilities that enable water utilities to meet drought reduction limits, manage water restrictions, and help customers better understand water budgets.

Support for Manual and AMR Systems

AquaHawk supports any type of meter reading system and read frequency. Depending on how frequently a water provider collects meter read data, however, dictates which AquaHawk capabilities are available to consumers and utility employees.

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AmCoBi Launches Intelligent Water Conservation Solution to Help California Utilities Meet Mandated Water Use Reductions

Water Use Reports | AquaHawk Alerting
Two New Additions to AquaHawk Alerting Encourage Customers to Conserve Water

COLORADO SPRINGS, Colorado, April 30, 2015 – California water utilities without AMI or "smart meter" systems can now offer customers new ways to help reduce water use, thanks to two enhancements to the AquaHawk Alerting™ Web-based portal.

"AquaHawk Alerting is the only solution available that empowers utilities with first- and second- generation metering equipment to provide some 'smart meter' capabilities to their clients," announced Bobby Lee, AmCoBi President. "Governor Brown mandated reductions from 8 to 36% for major California water suppliers. Utilities must encourage all their customers to save."

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AquaHawk Alerting Featured on CBS SF Area News

KPIX 145x161Channel 5 KPIX in San Francisco recently featured a news story about Dublin San Ramon Services District (DSRSD) and their use of AquaHawk Alerting. AquaHawk integrates with the Sensus FlexNet smart water meter network DSRSD previously installed.

http://sanfrancisco.cbslocal.com/video/10616298-east-bay-water-officials-install-smart-water-meters-to-help-conserve/

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Right Information. Right Customer. Right Communications Channel. Right Time.

SDGE

What is the essence of effective customer engagement for utilities? Caroline Winn, Vice President of Customer Services and Chief Customer Privacy Officer at San Diego Gas & Electric (SDG&E) sums it up perfectly when describing their consumer engagement programs:

“We have found that to be successful, it is crucial to offer the right information to the right customers through the right channels at the right time to encourage participation.” 1.

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How to Establish Clear Customer Value with your Customer Engagement Solution

BGE

In 2010, Baltimore Gas & Electric, an investor-owned utility, put together a plan to implement an advanced metering infrastructure (AMI) meter reading system for 1.2 million electric customers and 640,000 gas customers. The price tag? A whopping $835 million that would inevitably be passed through to customers. The good news, the utility highlighted, was that the project could qualify for $200 million in ARRA stimulus funds.

It’s an understatement to say that BG&E got a little push back from its customers. Even the Maryland Public Service Commission said, “Whoa….not so fast.” Phil Carson, wrote in the Intelligent Utility Daily, that in order for BG&E to win approval, “Maryland regulators insisted that the utility establish clear customer value for its AMI project.” 1.

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New Release! Customer Engagement for Water Utilities – White Paper

WP Customer Engagement1
Breakthrough Technologies that Improve the Customer Experience

There is nothing more powerful than an idea whose time has come. This couldn’t be truer for water utilities and the idea of customer engagement. Water providers have an exciting opportunity to use new technologies, data, analytics, and the science of persuasion, to create a higher quality experience for customers. Utilities can meet their customers’ demands for more choice, greater flexibility, and actionable advice. And they can even provide the motivation clients need to participate in worthwhile activities like conservation.

To download this free white paper, click here.

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How Effective are ET Controllers?

hermitcrab etcontroller sm
accurate weatherset etcontroller sm

There is an excellent research study titled, Evaluation of California Weather-Based “Smart” Irrigation Controller Programs that discusses smart controllers, also known as ET (evapotranspiration) controllers, and how effective they are at conserving water. “Smart controllers are a new generation of irrigation controllers that utilize prevailing weather conditions, current and historic evapotranspiration, soil moisture levels, and other relevant factors to adapt water applications to meet the actual needs of plants,” the study noted.

The study analyzed a substantial amount of data for 2,294 smart controllers installed in Northern and Southern California. While this report is information-packed and lengthy (309 pages, document size = 4.73MB), the gist of the findings can be learned quickly from the Executive Summary.

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Have you Considered Water Budget-Based Rates?

Cut budget

There’s an informative report titled, “Water Budget-Based Rate Structures – Powerful Demand Management Tools” written by Peter Mayer of Aquacraft, Inc. that you can find here:  http://www.aquacraft.com/node/50. It provides a comprehensive explanation of water budgets and water budget-based rates, how they’re used, the benefits and challenges, and recommendations on how water providers can implement them successfully.

Here is a brief summary of some of the main points in the report:

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Those Water Leaks Can Be Pricey

water leak wide

Water providers around the country routinely communicate to their customers the amount of water that can be lost unnecessarily by small, continual water leaks that result from dripping faucets/showerheads, broken toilets, holes in a sprinkler system, etc.

The EPA’s WaterSense website estimates that “the amount of water leaked from U.S. homes could exceed more than 1 trillion gallons per year. That’s equivalent to the annual water use of Los Angeles, Chicago, and Miami combined.”

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