A Consumer Engagement Solution for Gas Utilities

UtilityHawk Logo

UtilityHawk now offers gas utilities an affordable, easy-to-use consumer engagement system that will connect residential, commercial, and industrial accounts to their mobile drive-by (AMR) or fixed-base Advanced Metering Infrastructure (AMI) networks. By providing near real-time usage data, billing information, and useful comparisons, customers can see how to use gas more efficiently and save money.

 

Turn "Big Data" into Actionable Information

Even small utilities (5,000 connections) can generate millions of reads every year (43,200,000 reads at 1 hr. intervals). That's a huge amount of data that needs to be analyzed, interpreted, and prioritized. UtilityHawk turns large datasets into actionable information that utility staff members, and your consumers, can understand and use.

 

Natural-gas-usage

Proactively Identify Potential Gas Leaks

UtilityHawk reduces potential safety risks by analyzing gas consumption data to determine when an account may have a potential leak or abnormal usage pattern that could indicate theft or other problems.

 

Engage Customers and Reduce Support Calls

UtilityHawk provides a variety of customer self-service options that are available 24 hours a day. By providing information that helps customers answer their own questions, your utility can lower call center volume.

 

Easily Resolve High Bill Issues

By offering customers and the utility a simultaneous view of any account's gas usage data, it's easy for staff members to show consumers why their bill may be more costly than expected. Dealing with high bill complaints has never been easier or more efficient.

 

Give Customers More Control with Threshold Alerts

Threshold alerts give consumers more control over their energy expenses. Customers can establish billing period ($) and/or gas usage thresholds (CCFs) and be notified via text message, e-mail, or automated phone call when they are trending to, or have exceeded those values.

Many customers use this feature to ensure that there is no unauthorized gas consumption when they are traveling or are away from their homes.

 

Committed to Information Security

We are committed to delivering the highest standards of information security through our internal policies and external systems. We actively protect the privacy and confidentiality of your customers.

We use a reputable, high quality, cloud-based hosting provider that offers multiple layers of operational and physical security so you can be sure your data is safe and protected. Backups are automated and geographically diverse replication prevents any data loss in the event of a hardware failure, network disruption, or large scale power outage.

 

Promote Online Payment & Electronic Billing Services

If your utility offers online payment or electronic billing services, buttons within the UtilityHawk portal can be linked to those sites, encouraging customers to use them. Single sign-on integration can be enabled so users don't have to login multiple times.

If you don't have an online payment or electronic billing provider and need one, please contact us.

 

Encourage Gas Efficiency

Want your customers to conserve or shift their usage to off-peak hours? UtilityHawk offers the following:

  • Time-of-use graphs that show when a customer's usage is costing him/her more money
  • Comparisons to similar users that reveal how an account can use gas more efficiently
  • Conservation targets (i.e. reduce usage by 10%) that show customers graphically how they're doing against a savings goal.

UtilityHawk helps customers make smarter energy choices by seeing when simple changes--such as shifting the timing of when pool/hot tub heaters run or turning down a thermostat during the day--can substantially reduce a gas bill.

 

Mobile Device Access

Access your utility information from a smartphone, iPad, or other tablet device. UtilityHawk offers gas customers a mobile browser-friendly view of key metrics related to their accounts.

 

Export Usage Data

For customers interested in analyzing their own consumption data (e.g. with Microsoft Excel), an integrated data export feature enables users to create a .CSV file with hourly, daily, or monthly values, for all of their accounts.

 

UtilityHawk Datasheet

Download a product datasheet by clicking the link below.

pdf icon UtilityHawk Datasheet (PDF)

 

See an Online Demonstration

To see a video of UtilityHawk capabilities for utility customers, click here.

To see a video of UtilityHawk capabilities for utility employees, click here.

For a live online demonstration, contact us today.

 

TOP